Monday, 7 November 2011

Routing Issues - RESOLVED

We have been alerted to random routing problems to various sites/services on the Internet which will prevent some sites etc from loading.

This issue has been traced to a problem with traffic passing via a tier 1 carrier (Level3).

Alternative routing has already resolved issues for customers whose usernames end in however the problem remains random for all other broadband customers for whom the issue is still under investigation.

Tuesday, 11 October 2011

Major server issues - RESOLVED

Since this morning we have been experiencing a hardware issue with one of our server clusters.

This is ongoing and is currently affecting the following services;

Incoming email (POP3, IMAP Webmail)
Outgoing email (Only if using SMTPAuth)
Web sites (ours, control panels, etc)

We are working on a resolution but as yet do not have an estimated time for repair.

We apologise for any inconvenience this may be causing our Customers.