Friday, 28 September 2012

Service Outage - Multiple Systems - RESOLVED

We are currently investigating an issue that is affecting multiple services as noted below with their impact;

Outgoing Email - Customers who do not use SMTP auth will still be able to send emails.  Customers who send email from devices whilst not connected to our network will experience errors.

Incoming Email - All customers who utilise our domains for email or have hosted email services will not be able to access any emails stored on our servers, this includes POP3, IMAP & Webmail.  Incoming email is being correctly queued on standby systems awaiting delivery to the main email system.

Websites - Our websites are affected and not resolving, this includes customer control panels etc.

Internal Systems - Our own internal systems are affected meaning we will be unable to deal with some queries in the normal manner/timescales.

We are discussing the issue with our datacentre partners currently and will advise soon.

Thursday, 20 September 2012

Internet Service Issue - RESOLVED

We are currently seeing issues affecting performance on all our internet access services including xDSL, FTTC, EFM and Leased Lines.

This is currently being investigated with urgency.