Email Issue - @surfanytime.net only - RESOLVED

We are aware of an issue with email services on one of our domain names.

Any emails destined for addresses ending in @surfanytime.net will be subject to disruption for upto the next 48 hours.

We apologise for any inconvenience this may cause but unfortunately there is no way to speed up the resolution which has now been implemented.


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As of 04:00 this morning this issue has been resolved, any failed emails may require resending.

Degraded Data Service - RESOLVED

This is to notify our customers of a network incidence affecting broadband circuits. The affected customers may be experiencing some minor packet loss or degraded service. Our Network engineers are currently investigating. Further updates to follow shortly.

This affects the following services

• ADSL, FTTC

Starting 21-09-2016 08:00


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Resolved approx 10:30

Degraded Data Service - RESOLVED

This is to notify our customers of a network incidence affecting broadband circuits. The affected customers may be experiencing some minor packet loss or degraded service. Our Network engineers are currently investigating, this is due to a link that has failed over to our resilient links through load balancing. This has been caused by suspected power issue on a BT link in Telehouse North Further updates to follow shortly.

This affects the following services

• ADSL, FTTC

Starting 21-07-2016 08:00

@fireflyuk.net email - RESOLVED

Those customers who tend to store emails server side will notice emails and folders missing including those in webmail.

Due to an unforeseen disk issue we were forced to take remedial action this afternoon.

We do not believe any historical emails/folders will be lost as we are restoring a snapshot currently however due to the sheer size of data, this will go on throughout tomorrow before a full restoration can be declared.

Any new incoming emails will be received without delay and will not be interrupted further by the restoration process.

Due to the email file system there is no way to determine when a particular mailbox will be complete however if you have an URGENT restoration request, please contact us - no guarantees of an expedite will be offered however we will en-devour to do our best to accommodate.

We apologise for any inconvenience this interruption may have caused.

Email - POP3, IMAP, SMTP, Webmail - RESOLVED

We are currently investigating an ongoing issue across our email platform.

Whilst we investigate, incoming email should be queue ready for delivery once the issue has been resolved.

Incoming calls via 01412805550

Incoming calls via 01412805550 are currently problematic, please use 01415303633 in the meantime.

Test Post

Blinkfeed test..there's nothing actually fault..move along...