Service Outage Service - Broadband Aggregation Network - RESOLVED.

Time the Outage occurred: on the 30th March 2012 at 11:15 and is still ongoing 
Description: Our Network Monitoring Systems detected a subscriber drop on the BT network.
This is currently affecting a number of subscribers, who have had their sessions disconnected and are currently offline.Egineers are currently investigating.

Login Issues - RESOLVED

We are currently investigating an issue with ne w login requests, this is not affectig customers who are already logged on.

Planned Network Upgrades - Monday 19th March 2011

During the evening of Monday 19th March 2011 we will be undertaking a network upgrade/shift from 22:45 onwards.

Work will continue for several hours, during which time services for customers whose account names end in @ukadsl.com will be deemed at risk.

We will update the status as and when required.

Performance Issues - @accessdsl Customers ONLY - RESOLVED

Customers who's account names end in @accessdsl are currently experiencing random performance issues.

This is currently a known issue with one of our hostlink suppliers and is currently under investigation.

We apologise for any inconvenience this may cause.

Incoming Email - RESOLVED

There is currently an issue with incoming emails which are being queued for delivery.
This is under investigation.

We've moved...

Day one in our new office and storms hit...

What a way to start the year !

Routing Issues - RESOLVED

We have been alerted to random routing problems to various sites/services on the Internet which will prevent some sites etc from loading.

This issue has been traced to a problem with traffic passing via a tier 1 carrier (Level3).

Alternative routing has already resolved issues for customers whose usernames end in @ukadsl.com however the problem remains random for all other broadband customers for whom the issue is still under investigation.