Whilst the above issue has been resolved (customers could not get online at all), customers are currently online but some are suffering from packet loss.
Category: Service Outage Service Element: Broadband Aggregation Network Time the Outage occurred: on the 19th April 2013 at 10:57 and is still ongoing Description: We have had reports advising of an issue with authentication and packet loss which is affecting users web experience.
The issue has been reported to the Network Operations Centre who are investigating this as a matter of priority.
In the meantime we ask that customers power off their equipment for 10 minutes and retry.
We have now started to see the bulk of connections coming back online, normal service is returning.
ReplyDeleteWhilst the above issue has been resolved (customers could not get online at all), customers are currently online but some are suffering from packet loss.
ReplyDeleteCategory: Service Outage
Service Element: Broadband Aggregation Network
Time the Outage occurred: on the 19th April 2013 at 10:57 and is still ongoing
Description: We have had reports advising of an issue with authentication and packet loss which is affecting users web experience.
The issue has been reported to the Network Operations Centre who are investigating this as a matter of priority.
In the meantime we ask that customers power off their equipment for 10 minutes and retry.
This is still an ongoing (and random) issue.
ReplyDelete