Email Issue - @surfanytime.net only - RESOLVED

We are aware of an issue with email services on one of our domain names.

Any emails destined for addresses ending in @surfanytime.net will be subject to disruption for upto the next 48 hours.

We apologise for any inconvenience this may cause but unfortunately there is no way to speed up the resolution which has now been implemented.


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As of 04:00 this morning this issue has been resolved, any failed emails may require resending.

Degraded Data Service - RESOLVED

This is to notify our customers of a network incidence affecting broadband circuits. The affected customers may be experiencing some minor packet loss or degraded service. Our Network engineers are currently investigating. Further updates to follow shortly.

This affects the following services

• ADSL, FTTC

Starting 21-09-2016 08:00


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Resolved approx 10:30

Degraded Data Service - RESOLVED

This is to notify our customers of a network incidence affecting broadband circuits. The affected customers may be experiencing some minor packet loss or degraded service. Our Network engineers are currently investigating, this is due to a link that has failed over to our resilient links through load balancing. This has been caused by suspected power issue on a BT link in Telehouse North Further updates to follow shortly.

This affects the following services

• ADSL, FTTC

Starting 21-07-2016 08:00

@fireflyuk.net email - RESOLVED

Those customers who tend to store emails server side will notice emails and folders missing including those in webmail.

Due to an unforeseen disk issue we were forced to take remedial action this afternoon.

We do not believe any historical emails/folders will be lost as we are restoring a snapshot currently however due to the sheer size of data, this will go on throughout tomorrow before a full restoration can be declared.

Any new incoming emails will be received without delay and will not be interrupted further by the restoration process.

Due to the email file system there is no way to determine when a particular mailbox will be complete however if you have an URGENT restoration request, please contact us - no guarantees of an expedite will be offered however we will en-devour to do our best to accommodate.

We apologise for any inconvenience this interruption may have caused.

Email - POP3, IMAP, SMTP, Webmail - RESOLVED

We are currently investigating an ongoing issue across our email platform.

Whilst we investigate, incoming email should be queue ready for delivery once the issue has been resolved.

Incoming calls via 01412805550

Incoming calls via 01412805550 are currently problematic, please use 01415303633 in the meantime.

Test Post

Blinkfeed test..there's nothing actually fault..move along...

Internet Service Disruption - May 15th

Since 09:40 this morning there have been varying degrees of disruption to our broadband customers caused by equipment issues in our supplier network.

During the day we have seen service by and large resume to normal levels but disruption remains at this point.

Further updates will occur in 2 hours if not before.

We apologise for any inconvenience caused.

Leased lines and EFM circuits have been unaffected.

Email Services Upgrade - Information Only

We have recently undergone an upgrade of all our customer facing email services.

This upgrade has introduced new features, improved anti-spam handling and a new webmail interface.

Anti Spam Handling
The methods of managing spam has fundamentally changed, we think for the better.
Previously potential spam was kept back in a "HELD" folder which you had to log into webmail and release/delete/allow etc.  Emails that are potentially spam are now kept in a "SPAM" folder.
IMAP customers now have the ability to subscribe to this "SPAM" folder directly from their email client program of choice which greatly increases the ability to view potential spam without logging into webmail.
Webmail users can still view and manage potential spam in the same "SPAM" folder via webmail where you can mark it as spam, notspam, allow the message once or block the sender forever.
Spam is a very emotive subject and everyone's spam handling requirements are very different.  Our own testing of the anti spam filtering have shown a high degree of success with a very low false positive rate.


New Webmail Interface
A new, cleaner, more functional webmail interface has been introduced and will be available from the links on our website.
This allows easier to view folders, messages and message body in one clean interface, easier management of centralised calendars with the ability to share.
As this is a fundamental change to webmail, no doubt there will be queries and questions from customers, please feel free to email us or log a helpdesk ticket via your online control panel - while we may not be able to offer an immediate answer, priority will be given to the query where possible.
Should customers wish to over-ride the new interface and go back to the old version can do so from this link : http://mail.fireflyuk.net/scripts/webmail.exe or http://mail.surfanytime.net/scripts/webmail.exe however spam monitoring is now cumbersome using this method, please contact us for details.

The new webmail interface will be rolled out across the sites at 12:00 on Thursday 14th November however you can view/use it from this link immediately : http://mail.fireflyuk.net/surgeweb or http://mail.surfanytime.net/surgeweb



CALDAV Support
Each mailbox now comes with full CALDAV calendering support.  This is an advanced option and should only be used if you fully understand your device/client program as we cannot offer support on every client program or mobile device.  Config assistance can be found here : http://tinyurl.com/k2qq2ea

Email Platform Maintenance - 10th November 2013 - RESOLVED

From the morning of Sunday, 10th November we will be beginning software upgrades on several of our email servers.

During the maintenance, work should not directly impact customers however incoming and outgoing email services should be considered at risk during this upgrade.

We will post updates as to progress and the completion of the work.

Broadband Outage - Resolved

We are currently investigating an issue in Telehouse which is affecting all our DSL circuits. We will update when we have more info.

BT Wholesale Issue - @ukadsl.com Customers Only - RESOLVED

We have seen a number of disconnections around the Scotland area on connections with usernames ending in @ukadsl.com

The disconnections are across 21CN (ADSL2+) and 20CN (ADSL/Max) connections which indicate a possible metro-node issue on the BT Wholesale network.

This has already been reported.

Service Outage - Multiple Systems - RESOLVED

We are currently investigating an issue that is affecting multiple services as noted below with their impact;

Outgoing Email - Customers will experience errors, we are working on providing a news outbound email server.

Incoming Email - All customers who utilise our domains for email or have hosted email services will not be able to access any emails stored on our servers, this includes POP3, IMAP & Webmail.  Incoming email is being correctly queued on standby systems awaiting delivery to the main email system.

Websites - Our websites are affected and not resolving, this includes customer control panels etc.

Internal Systems - Our own internal systems are affected meaning we will be unable to deal with some queries in the normal manner/timescales.

Service Outage - Multiple Systems - RESOLVED

We are currently investigating an issue that is affecting multiple services as noted below with their impact;

Outgoing Email - Customers who do not use SMTP auth will still be able to send emails.  Customers who send email from devices whilst not connected to our network will experience errors.

Incoming Email - All customers who utilise our domains for email or have hosted email services will not be able to access any emails stored on our servers, this includes POP3, IMAP & Webmail.  Incoming email is being correctly queued on standby systems awaiting delivery to the main email system.

Websites - Our websites are affected and not resolving, this includes customer control panels etc.

Internal Systems - Our own internal systems are affected meaning we will be unable to deal with some queries in the normal manner/timescales.



We are discussing the issue with our datacentre partners currently and will advise soon.

Internet Service Issue - RESOLVED

We are currently seeing issues affecting performance on all our internet access services including xDSL, FTTC, EFM and Leased Lines.

This is currently being investigated with urgency.

Incoming Email - RESOLVED

We are working on a current issue that is affecting incoming email (which is being queued).

Further update ~ 08:00

Server Outage - RESOLVED

We are currently investigating a server issue that is affected several databases but mainly incoming email.

Incoming email will be queued for delivery until the issue is resolved.

Service Outage Service - Broadband Aggregation Network - RESOLVED.

Time the Outage occurred: on the 30th March 2012 at 11:15 and is still ongoing 
Description: Our Network Monitoring Systems detected a subscriber drop on the BT network.
This is currently affecting a number of subscribers, who have had their sessions disconnected and are currently offline.Egineers are currently investigating.

Login Issues - RESOLVED

We are currently investigating an issue with ne w login requests, this is not affectig customers who are already logged on.

Planned Network Upgrades - Monday 19th March 2011

During the evening of Monday 19th March 2011 we will be undertaking a network upgrade/shift from 22:45 onwards.

Work will continue for several hours, during which time services for customers whose account names end in @ukadsl.com will be deemed at risk.

We will update the status as and when required.