Email Services Upgrade - Information Only

We have recently undergone an upgrade of all our customer facing email services.

This upgrade has introduced new features, improved anti-spam handling and a new webmail interface.

Anti Spam Handling
The methods of managing spam has fundamentally changed, we think for the better.
Previously potential spam was kept back in a "HELD" folder which you had to log into webmail and release/delete/allow etc.  Emails that are potentially spam are now kept in a "SPAM" folder.
IMAP customers now have the ability to subscribe to this "SPAM" folder directly from their email client program of choice which greatly increases the ability to view potential spam without logging into webmail.
Webmail users can still view and manage potential spam in the same "SPAM" folder via webmail where you can mark it as spam, notspam, allow the message once or block the sender forever.
Spam is a very emotive subject and everyone's spam handling requirements are very different.  Our own testing of the anti spam filtering have shown a high degree of success with a very low false positive rate.


New Webmail Interface
A new, cleaner, more functional webmail interface has been introduced and will be available from the links on our website.
This allows easier to view folders, messages and message body in one clean interface, easier management of centralised calendars with the ability to share.
As this is a fundamental change to webmail, no doubt there will be queries and questions from customers, please feel free to email us or log a helpdesk ticket via your online control panel - while we may not be able to offer an immediate answer, priority will be given to the query where possible.
Should customers wish to over-ride the new interface and go back to the old version can do so from this link : http://mail.fireflyuk.net/scripts/webmail.exe or http://mail.surfanytime.net/scripts/webmail.exe however spam monitoring is now cumbersome using this method, please contact us for details.

The new webmail interface will be rolled out across the sites at 12:00 on Thursday 14th November however you can view/use it from this link immediately : http://mail.fireflyuk.net/surgeweb or http://mail.surfanytime.net/surgeweb



CALDAV Support
Each mailbox now comes with full CALDAV calendering support.  This is an advanced option and should only be used if you fully understand your device/client program as we cannot offer support on every client program or mobile device.  Config assistance can be found here : http://tinyurl.com/k2qq2ea

Email Platform Maintenance - 10th November 2013 - RESOLVED

From the morning of Sunday, 10th November we will be beginning software upgrades on several of our email servers.

During the maintenance, work should not directly impact customers however incoming and outgoing email services should be considered at risk during this upgrade.

We will post updates as to progress and the completion of the work.

Broadband Outage - Resolved

We are currently investigating an issue in Telehouse which is affecting all our DSL circuits. We will update when we have more info.

BT Wholesale Issue - @ukadsl.com Customers Only - RESOLVED

We have seen a number of disconnections around the Scotland area on connections with usernames ending in @ukadsl.com

The disconnections are across 21CN (ADSL2+) and 20CN (ADSL/Max) connections which indicate a possible metro-node issue on the BT Wholesale network.

This has already been reported.

Service Outage - Multiple Systems - RESOLVED

We are currently investigating an issue that is affecting multiple services as noted below with their impact;

Outgoing Email - Customers will experience errors, we are working on providing a news outbound email server.

Incoming Email - All customers who utilise our domains for email or have hosted email services will not be able to access any emails stored on our servers, this includes POP3, IMAP & Webmail.  Incoming email is being correctly queued on standby systems awaiting delivery to the main email system.

Websites - Our websites are affected and not resolving, this includes customer control panels etc.

Internal Systems - Our own internal systems are affected meaning we will be unable to deal with some queries in the normal manner/timescales.

Service Outage - Multiple Systems - RESOLVED

We are currently investigating an issue that is affecting multiple services as noted below with their impact;

Outgoing Email - Customers who do not use SMTP auth will still be able to send emails.  Customers who send email from devices whilst not connected to our network will experience errors.

Incoming Email - All customers who utilise our domains for email or have hosted email services will not be able to access any emails stored on our servers, this includes POP3, IMAP & Webmail.  Incoming email is being correctly queued on standby systems awaiting delivery to the main email system.

Websites - Our websites are affected and not resolving, this includes customer control panels etc.

Internal Systems - Our own internal systems are affected meaning we will be unable to deal with some queries in the normal manner/timescales.



We are discussing the issue with our datacentre partners currently and will advise soon.

Internet Service Issue - RESOLVED

We are currently seeing issues affecting performance on all our internet access services including xDSL, FTTC, EFM and Leased Lines.

This is currently being investigated with urgency.