Thursday, 21 July 2016

Degraded Data Service - RESOLVED


This is to notify our customers of a network incidence affecting broadband circuits. The affected customers may be experiencing some minor packet loss or degraded service. Our Network engineers are currently investigating, this is due to a link that has failed over to our resilient links through load balancing. This has been caused by suspected power issue on a BT link in Telehouse North Further updates to follow shortly.
This affects the following services
  • ADSL, FTTC
Starting 21-07-2016 08:00

Tuesday, 19 May 2015

@fireflyuk.net email - RESOLVED

Those customers who tend to store emails server side will notice emails and folders missing including those in webmail.

Due to an unforeseen disk issue we were forced to take remedial action this afternoon.

We do not believe any historical emails/folders will be lost as we are restoring a snapshot currently however due to the sheer size of data, this will go on throughout tomorrow before a full restoration can be declared.

Any new incoming emails will be received without delay and will not be interrupted further by the restoration process.

Due to the email file system there is no way to determine when a particular mailbox will be complete however if you have an URGENT restoration request, please contact us - no guarantees of an expedite will be offered however we will en-devour to do our best to accommodate.

We apologise for any inconvenience this interruption may have caused.

Monday, 23 February 2015

Email - POP3, IMAP, SMTP, Webmail - RESOLVED

We are currently investigating an ongoing issue across our email platform.

Whilst we investigate, incoming email should be queue ready for delivery once the issue has been resolved.

Monday, 9 February 2015

Incoming calls via 01412805550

Incoming calls via 01412805550 are currently problematic, please use 01415303633 in the meantime.

Tuesday, 24 June 2014

Test Post

Blinkfeed test..there's nothing actually fault..move along...

Thursday, 15 May 2014

Internet Service Disruption - May 15th

Since 09:40 this morning there have been varying degrees of disruption to our broadband customers caused by equipment issues in our supplier network.

During the day we have seen service by and large resume to normal levels but disruption remains at this point.

Further updates will occur in 2 hours if not before.

We apologise for any inconvenience caused.

Leased lines and EFM circuits have been unaffected.

Wednesday, 13 November 2013

Email Services Upgrade - Information Only

We have recently undergone an upgrade of all our customer facing email services.

This upgrade has introduced new features, improved anti-spam handling and a new webmail interface.

Anti Spam Handling
The methods of managing spam has fundamentally changed, we think for the better.
Previously potential spam was kept back in a "HELD" folder which you had to log into webmail and release/delete/allow etc.  Emails that are potentially spam are now kept in a "SPAM" folder.
IMAP customers now have the ability to subscribe to this "SPAM" folder directly from their email client program of choice which greatly increases the ability to view potential spam without logging into webmail.
Webmail users can still view and manage potential spam in the same "SPAM" folder via webmail where you can mark it as spam, notspam, allow the message once or block the sender forever.
Spam is a very emotive subject and everyone's spam handling requirements are very different.  Our own testing of the anti spam filtering have shown a high degree of success with a very low false positive rate.


New Webmail Interface
A new, cleaner, more functional webmail interface has been introduced and will be available from the links on our website.
This allows easier to view folders, messages and message body in one clean interface, easier management of centralised calendars with the ability to share.
As this is a fundamental change to webmail, no doubt there will be queries and questions from customers, please feel free to email us or log a helpdesk ticket via your online control panel - while we may not be able to offer an immediate answer, priority will be given to the query where possible.
Should customers wish to over-ride the new interface and go back to the old version can do so from this link : http://mail.fireflyuk.net/scripts/webmail.exe or 
http://mail.surfanytime.net/scripts/webmail.exe however spam monitoring is now cumbersome using this method, please contact us for details.

The new webmail interface will be rolled out across the sites at 12:00 on Thursday 14th November however you can view/use it from this link immediately : http://mail.fireflyuk.net/surgeweb or 
http://mail.surfanytime.net/surgeweb



CALDAV Support
Each mailbox now comes with full CALDAV calendering support.  This is an advanced option and should only be used if you fully understand your device/client program as we cannot offer support on every client program or mobile device.  Config assistance can be found here : http://tinyurl.com/k2qq2ea