Wednesday, 21 September 2016

Degraded Data Service - RESOLVED

This is to notify our customers of a network incidence affecting broadband circuits. The affected customers may be experiencing some minor packet loss or degraded service. Our Network engineers are currently investigating. Further updates to follow shortly.
This affects the following services
  • ADSL, FTTC
Starting 21-09-2016 08:00


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Resolved approx 10:30

Thursday, 21 July 2016

Degraded Data Service - RESOLVED


This is to notify our customers of a network incidence affecting broadband circuits. The affected customers may be experiencing some minor packet loss or degraded service. Our Network engineers are currently investigating, this is due to a link that has failed over to our resilient links through load balancing. This has been caused by suspected power issue on a BT link in Telehouse North Further updates to follow shortly.
This affects the following services
  • ADSL, FTTC
Starting 21-07-2016 08:00

Tuesday, 19 May 2015

@fireflyuk.net email - RESOLVED

Those customers who tend to store emails server side will notice emails and folders missing including those in webmail.

Due to an unforeseen disk issue we were forced to take remedial action this afternoon.

We do not believe any historical emails/folders will be lost as we are restoring a snapshot currently however due to the sheer size of data, this will go on throughout tomorrow before a full restoration can be declared.

Any new incoming emails will be received without delay and will not be interrupted further by the restoration process.

Due to the email file system there is no way to determine when a particular mailbox will be complete however if you have an URGENT restoration request, please contact us - no guarantees of an expedite will be offered however we will en-devour to do our best to accommodate.

We apologise for any inconvenience this interruption may have caused.

Monday, 23 February 2015

Email - POP3, IMAP, SMTP, Webmail - RESOLVED

We are currently investigating an ongoing issue across our email platform.

Whilst we investigate, incoming email should be queue ready for delivery once the issue has been resolved.

Monday, 9 February 2015

Incoming calls via 01412805550

Incoming calls via 01412805550 are currently problematic, please use 01415303633 in the meantime.

Tuesday, 24 June 2014

Test Post

Blinkfeed test..there's nothing actually fault..move along...

Thursday, 15 May 2014

Internet Service Disruption - May 15th

Since 09:40 this morning there have been varying degrees of disruption to our broadband customers caused by equipment issues in our supplier network.

During the day we have seen service by and large resume to normal levels but disruption remains at this point.

Further updates will occur in 2 hours if not before.

We apologise for any inconvenience caused.

Leased lines and EFM circuits have been unaffected.