Sunday 9 December 2012

Service Outage - Multiple Systems - RESOLVED

We are currently investigating an issue that is affecting multiple services as noted below with their impact;

Outgoing Email - Customers will experience errors, we are working on providing a news outbound email server.

Incoming Email - All customers who utilise our domains for email or have hosted email services will not be able to access any emails stored on our servers, this includes POP3, IMAP & Webmail.  Incoming email is being correctly queued on standby systems awaiting delivery to the main email system.

Websites - Our websites are affected and not resolving, this includes customer control panels etc.

Internal Systems - Our own internal systems are affected meaning we will be unable to deal with some queries in the normal manner/timescales.

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