We have recently undergone an upgrade of all our customer facing email services.
This upgrade has introduced new features, improved anti-spam handling and a new webmail interface.
Anti Spam Handling
The methods of managing spam has fundamentally changed, we think for the better.
Previously potential spam was kept back in a "HELD" folder which you had
to log into webmail and release/delete/allow etc. Emails that are
potentially spam are now kept in a "SPAM" folder.
IMAP customers now have the ability to subscribe to this "SPAM" folder
directly from their email client program of choice which greatly
increases the ability to view potential spam without logging into
Webmail users can still view and manage potential spam in the same
"SPAM" folder via webmail where you can mark it as spam, notspam, allow
the message once or block the sender forever.
Spam is a very emotive subject and everyone's spam handling requirements
are very different. Our own testing of the anti spam filtering have
shown a high degree of success with a very low false positive rate.
New Webmail Interface
A new, cleaner, more functional webmail interface has been introduced and will be available from the links on our website.
This allows easier to view folders, messages and message body in one
clean interface, easier management of centralised calendars with the
ability to share.
As this is a fundamental change to webmail, no doubt there will be
queries and questions from customers, please feel free to email us or
log a helpdesk ticket via your online control panel - while we may not
be able to offer an immediate answer, priority will be given to the
query where possible.
Should customers wish to over-ride the new interface and go back to the
old version can do so from this link :
http://mail.fireflyuk.net/scripts/webmail.exe or http://mail.surfanytime.net/scripts/webmail.exe however spam monitoring is
now cumbersome using this method, please contact us for details.
The new webmail interface will be rolled out across the sites at 12:00
on Thursday 14th November however you can view/use it from this link
immediately : http://mail.fireflyuk.net/surgeweb or http://mail.surfanytime.net/surgeweb
Each mailbox now comes with full CALDAV calendering support. This is an advanced
option and should only be used if you fully understand your
device/client program as we cannot offer support on every client program
or mobile device. Config assistance can be found here : http://tinyurl.com/k2qq2ea